This privacy policy explains how CJ AC collects, uses, and stores information provided by visitors and customers when requesting air conditioner inspection, maintenance, or repair. The policy covers information submitted via contact forms, email, and basic technical data collected by the website.
Information collected
CJ AC collects contact details such as name and email address, descriptive details about equipment and symptoms, and optional attachments or photos sent by customers to help scope an inspection. Technical information collected automatically may include IP address, browser type, and basic usage data for site maintenance.
How information is used
Contact and equipment details are used to respond to enquiries, schedule inspections, and prepare scope estimates. Technical and usage data help maintain website stability and improve the clarity of online content. Photos and model information submitted by a customer are used only to assess equipment and prepare for site visits unless the customer requests otherwise.
Third-party tools
The website may use common third-party tools for email delivery and basic analytics. These providers process minimal data to deliver messages or measure site performance; they do not receive customer equipment photos except when customers send images by email or form that routes through the site's email provider.
Retention and deletion
CJ AC retains contact information and enquiry records as needed to complete the requested service and for a reasonable period afterwards to manage follow-up communications or warranty-related questions where applicable. Customers may request deletion of personal data by emailing the contact address provided on the site.
Security
Reasonable administrative and technical measures are used to protect stored data. Sensitive actions such as scheduling or accepting payments are handled through secure channels when applicable.
Contacting us
If you have questions about this policy or wish to request access, correction, or deletion of personal data, please use the website contact form or the email address published on the site.